RETURN & EXCHANGE POLICY

All sales are final.

Returns or exchanges are only accepted for products that arrive damaged or defective.

Customers must notify us within 5 days of receiving their order by emailing 604giftshop@gmail.com together with:

• Order number or proof of purchase
• Clear photographs showing the damage or defect
• A brief description of the issue

Returned items must be unworn, unused, unwashed, and in their original packaging.

Once your request has been reviewed and approved, we will provide further instructions for the return process. Upon receiving and inspecting the returned item, we will, at our discretion:

• Replace the item with the same product (subject to availability); or
• Provide an alternative resolution where a replacement is unavailable.

Returns requested for reasons other than damaged or defective products will not be accepted.

Returns or exchanges requested for reasons other than damaged or defective products will not be accepted.

604 GIFT SHOP reserves the right to reject any return or exchange request that does not meet the conditions stated above.